Shipping Information

Which carriers do you use for shipping?

We collaborate with top shipping providers to guarantee that your orders are delivered securely and efficiently. Our main carriers include Hong Kong Post, DHL Express, and FedEx.

What is the order processing time?

We strive to process all orders within one business day. This processing period involves verifying, packing, and dispatching your orders. Please note that weekends and public holidays are not included in this timeframe.

What is the estimated shipping duration?

Once your order is processed, you can expect delivery within 1 to 3 business days for express shipping, or 5 to 12 days for standard shipping. These timeframes are estimates, and actual delivery may vary based on your location and any unexpected delays.

How can I track my shipment?

After your order is shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package. You can use this tracking number on the respective carrier's website (Hong Kong Post, DHL Express, or FedEx) to check the delivery status.

Is shipping free?

Absolutely! We offer free shipping on all orders. However, please be aware that there is a handling fee for orders consisting of just one item. If you order two or more items, the handling fee will be waived.

Do you offer international shipping?

Yes, we provide shipping services to most countries worldwide. Since we ship from Hong Kong, we have a variety of global shipping options available.

What should I do if my order hasn't arrived?

If your order does not arrive within the expected timeframe, please refer to the tracking information included in your shipping confirmation email. If you notice any issues or if your package is significantly delayed, please reach out to us. We will coordinate with the shipping carrier to resolve the matter promptly.

Can I modify my shipping address after placing an order?

If you need to update your shipping address, please contact us as soon as possible. We can make changes before the order is dispatched. Once the order is in transit, altering the address becomes more challenging, and we cannot guarantee that the change can be accommodated.

What should I do if my package is lost during shipping?

In the unlikely event that your package is lost in transit, please get in touch with us. We will investigate the situation with the carrier and, if necessary, arrange for a replacement or issue a refund.

For any additional questions or concerns regarding shipping, feel free to contact our customer service team at service@cosplaycostume.com or visit our contact page. We are here to ensure your shopping experience is seamless and enjoyable.